Chinese
Business Etiquette
The Practical Pocket Guide

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Book Excerpt

Table of Contents

Conversation Topics

Curious Fact: Finger Tapping

True Stories: Snake Oil

 

 


Table of Contents
 
Introduction
The Importance of Etiquette
 
Foundations of Chinese Culture
Agrarianism
Confucius
Lao Zi
Chinese Writing
Historical Attitudes Towards Foreigners
Modern Attitudes Towards Foreigners
How the Chinese View other Nationalities
True Stories: Trade Wars
Curious Facts: Tai-Pan
 
Networking
Guanxi
Politics
Curious Facts: Compradors
True Stories: An Uncomfortable Silence
 
Introductions
Business Cards
Saving Face
Chinese and Women
True Stories No Card, No Face
 
Meetings
When to Go
Chinese New Year
Ghost Month
Curious Facts: Lucky and Unlucky Numbers
Meeting Etiquette
Business Attire
Weather
Curious Facts: Lucky and Unlucky Colors
Presentations
English
True Stories: Snake Oil
Corporate Training
True Stories: No Looky
 
Negotiations
Time
Decision Making
True Stories: Panash
The ‘No’ Word
Chinese Negotiating Tactics
Contracts
True Stories: The Hurried Executive
 
Business Entertainment
Dinner Guest
Table Manners
Spitting and smoking
Tea Drinking
Curious Fact: Finger Tapping
Chopsticks
How to Use Chopsticks
Curious Facts: Fish Flipping
Dim Sum Restaurants
Conversation Topics
Drinking
Karaoke
Family Visiting
Dinner Host
Hostess Clubs
 
Business Gift-Giving
Good Gift Ideas
Bad Gift Ideas
True Stories: The Green Hat
Bribes
True Stories: The Golden Teacup
Curious Facts: Red Envelop
 
Shopping
Tips
Useful Phrases When Shopping
 
Language
Common Phrases in Mandarin
True Stories: Bite the Wax Tadpole
Reading Body Language
 
Bibliography
Index
Endnotes

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Conversation Topics

A single conversation across the table with a wise man is better than ten years mere study of books.

Chinese Proverb

Unlike western custom, business is not discussed during the meal. This is the time to create social, not business connections.

Although considered a little too personal in the west, Chinese will often ask questions concerning your age, income, and marital status. If you do not want to reveal this information, remain polite and give an unspecific answer.  Remember that negative replies are considered impolite. Do not express irritation with the questioner, since this will cause him or her loss of face.

In older Chinese culture, the equivalent to asking “How are you?" is, “Have you eaten?"

This harkens back to agrarian times when floods and droughts often brought famines.

This is a formality and does not require you to recount your lunch menu. Simply answer, "Yes", even if you have not actually eaten.

Make an effort to learn and use at least a few words in Mandarin. Chinese are especially appreciative towards foreigners speaking their language, and this will go long way towards establishing mutual trust.

Do not be surprised or worried if there are periods of silence during your business or dinner conversations. It is a sign of politeness and of thought. Do not be quick to fill the silence with words, as it will make you appear impatient and immature. Also, be careful not to interrupt during a conversation.

Chinese tend to evaluate a person in accordance with that person’s relationship within a family, so talking about your and your host ’s families is a welcome topic of conversation. "Small talk" is especially important at the beginning of a meeting. The following are some traditional topics you can safely discuss.

Welcome Topics:

Chinese scenery, landmarks
Weather, climate, and geography in China
Your travels in other countries
Your positive experiences traveling in China
Chinese art and history

Topics to Avoid:
Naturally, politics should never be discussed. If on the mainland, avoid mentioning Taiwan
. If the subject comes up, never refer to this country as "The Republic of China" or "NationalistChina." The correct term is "Taiwan Province", or just "Taiwan." Also, refrain from using the terms such as "Red China" or "Communist China."

Finally, beware of praising the Japanese to be seen to be good friends with them. Nor should you praise Shanghai in front of natives of Beijing or Hong Kong, and vice versa.

Avoid the temptation to tell jokes. The Chinese sense of humor is quiet a bit different from the west, and most jokes do not translate well into Chinese. The best that can happen is you will have to explain the joke and then you will make everyone lose face because they did not understand and laugh at your attempt at humor.

Unlike the Western custom, compliments are not graciously accepted with a "thank you," but rather with a self-depreciating "not at all” or “it was nothing." Do not be overly flattering. Chinese look upon giving and accepting direct praise as being smarmy and in poor taste.

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Curious Fact: Finger Tapping

When someone is pouring tea, you will often see the recipient tap the table with three fingers three times. This is a polite form of saying thank you and has its origin in an incident from Chinese history.

 Legend says that during the Qing Dynastyan emperor wanted to see how the common people really lived and decided to inspect his lands by going incognito and pretending to be an ordinary traveler. While visiting South China, he once went into a teahouse with his companions and in order not to arouse suspicion to his special status, took his turn pouring tea for his courtiers.

 His shocked companions wanted to kowtow (ritual bow) to him for the great honor he was doing them, but this would reveal his identity. Therefore, the emperor told them to discretely tap three fingers on the table. One finger represented the bowed head and the other two the prostrate arms. This is the origin for the custom of discreetly ‘tapping-your-thanks’ whenever someone pours you a cup of tea. Likewise, when offering a match or light for someone’s cigarette they may tap the back of your wrist also signifying thanks.

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True Stories: Snake Oil

On my first trip to China with a delegation of publishers and other book types, we visited a traditional Chinese medicine factory, where the local boss gave us an introduction into the wonders of Chinese medicine, with some extravagant claims about its efficacy. One crusty old man in our group listened, and then said in a rather gruff voice that he thought, "it was all just a bunch of snake oil!"

Our translator carefully spoke in Chinese with the boss of the factory, who translated the boss’s reply, "He assures me there are not any oil from snakes in his products!"

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All text, photos, and illustrations by S.H.Verstappen.
All Rights Reserved
E-mail: sverstappen@yahoo.com